FAQ

Last updated: October 29, 2026

Automatic translation. In case of any difference, the Spanish version prevails.

How do I buy?: Choose your products, add them to the cart and pay at checkout. You receive confirmation by email.
What payment methods do you accept?: Mercado Pago: balance, cards and installments.
How much does shipping cost and how long does it take?: Concepción: Next day $3.990, free from $29.990 (1 business day). Arica and Parinacota, Aysén and 2 more: Blue Express $5.990, free from $19.990 (3 to 10 business days). Rest of Chile: Blue Express $5.990, free from $19.990 (3 to 7 business days).
Can I change or return a product?: Yes: you have 10 days to withdraw from the purchase and 6 months of legal warranty.
Do you provide receipt or invoice?: Yes. You choose receipt or invoice when paying.
How do I know how my order is going?: We write to you when it's paid and when it ships. You can also ask us using its code.
How do I contact you?: Write to us at cl@kzmonitors.com.